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I have been using Magento for two years. The biggest draw to Magento was the simple PayPal integration allowing customers to not only use PP, but also any credit card. That was the component that I couldn't get to work perfectly on the old solution, which was a simple PHP shopping cart written from scratch by yours truly.
I wasn't in a huge rush to move to Magento 2, so it got pushed to the back burner. The store was up, the client was getting sales. The default theme was a bit gawdy, but a few tweaks and it was acceptable.
For the last three days I have been trying to get that installation back up and working after moving to a new server, identical in every way except for physical location and IP address and the old installation wouldn't work. I tried everything I could think of including entering the error message into Google. I get 15 different possible solutions caused by 15 different problems and none of the solutions fix my problem. I've scrapped and started from a backup of the DB and a fresh un-zip repeatedly.
The online community is rather elitist. Not all of us work with Magento on a daily basis.
So I thought, hey, I'll just migrate to CE 2 because the data is intact, it's the scripts that fail.
I've now wasted another day and a half trying to get that to work. The customer's store is down this whole time. The migration tool should be a simple PHP file download a few thousand lines max, but that's too easy for Magento. Got to pull it from a repository using composer. Why? Who knows! Oh, but you can't just download it, you need an account to create a key. Which I did. And the composer.json update fails with the very insightful error "killed - composer.json reverted".
Guess what else is getting killed, my enthusiasm for Magento. While it is a tool to run a shopping mall and most people just want a tool to run a store, it does work. Or it did. The fact that there's no simple process to move data from version 1 to version 2 is infuriating. Why is it so complicated, because it's not just moving data and product photos, it's moving data, theme changes (which many are hideous), and a half dozen other usually unnecessary things that shouldn't be there in the first place.
I don't want a product that's dumbed down like WordPress - if you want to run a blog about your little league team or sewing group go WordPress if you want to host it on your own. But I don't need a mega-mall solution that requires an act of congress to move from one server to another either.
Giving PrestaShop a try. I may not stick with it, but I'm never touching Magento again.

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